Frequently Asked Questions

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How does Obanato donate 15% of the purchase price to Charities?

We work directly with suppliers to secure deals that allow us to allocate 15% of your purchase price to the charity or cause of your choice. This amount equates to 100% of our profits and not charged additionally to you.

Yes, absolutely! We’re always looking to expand our network of partners. Please send your suggestion to hello@obanato.com.au, and our team will review it.

Our customer support team is here to assist you. You can reach out via email at hello@obanato.com.au or call us during business hours on 1300 306 309.

We regularly share updates on our website’s Charity pages, News section, and social media, including the amounts donated to each charity. Please visit our Campaigns page for details.

Shipping costs vary depending on whether your order is standard, express, or a larger shipment. The exact delivery cost will be clearly displayed at checkout, before you place your order.

While shipping is an unavoidable part of the convenience of online shopping, Obanato absorbs as much of this cost as possible. However, due to the charitable nature of our work, fully covering shipping costs can be challenging.

We offer free delivery on orders over $150 via standard delivery. (Excluding large or bulky items), and free delivery on orders of packet seeds that fit into a standard DL envelope via standard delivery.

We use Australia Post and a range of trusted couriers to deliver your orders in the most cost-effective way possible.

Please visit our Shipping and Delivery Policy page for more details. 

Yes, orders can be collected from our Showroom location in Western Sydney. 

Please use coupon code PICKUP in the cart. 

Collection address is:
3, 196 Power St
Glendenning NSW 2761

Once your order is ready for collection, we will advise by email.

Items can be returned for a refund provided they meet our returns and refund criteria. To initiate a product return, please email us at hello@obanato.com.au

For our full returns criteria please refer to our Returns and Refund Policy page. 

We offer Mastercard, VISA, American Express and Discover cards via Stripe payments, along with PayPal.